We're Hiring

Customer Concern Intake Specialist

We're Growing Our Family! Apply With Us Below and See What Makes Us Different!

Why ADR?

Are you ready to build your career with an established company with a history of success, who truly values each and every team member and is growing by 10X? Our people are of utmost importance to us and we are growing and investing in our team everyday. We have also launched our in-house University Training Center. We offer coaching to all staff to better equip them to shatter their goals!

At first glance, you might think, "a dumpster rental company"? Have you ever heard the phrase, "don't judge a book by its cover"? That phrase could not be more accurate with ADR. We are actually a sophisticated technology company who specializes in the equipment rental business. We have designed our own technology that allows our customers to quickly navigate inbound rental requests into onsite equipment rentals, with ease and a tech savvy process. 

We have your back every step of the way and as a result, we seek highly motivated people who want to thrive, grow and have a career with an innovative and growing company. Our system continues to expand, very often by suggestions and ideas from our team members. Our collaborative leadership style is like no other. The growth potential at ADR is significant and the opportunity to grow is in your hands.

We are selective when it comes to growing our team, because we want the best of the best.

This is why you will experience several steps in our hiring process. Please be patient and trust, it is worth it, if you are asked to join our Team!

Job Perks:

Family Atmosphere
Health Care
401K with Matcing
Paid Time Off & Sick Time

Customer Concern Intake Specialist

The role of the Customer Concern Intake Specialist is to act as the intermediary between the sales specialist and the customer concern specialist. You will converse with the customer transferred from the sales line to get the customer’s information and an understanding of the situation to adequately address their concerns while cooperating with other departments to know who would be most helpful in this situation. Aid the customer concern department when they are all actively working on cases and provide the customer understanding and patience.

Specific Responsibilities:
● Answer incoming calls from customers that have concerns about items including but not
limited to: billing, delivery, extra days, etc.
● Be an empathetic listener, giving the customer your time and reassuring them that we
will get their concern over to the appropriate party that can help the best
● Take good notes in CRM on the situation at hand, focusing on relevant details such as:
who you are talking to, what the address is, what their concern is, etc.
● Reassure the customer that one of the members of our Customer Concern team will
reach out to them to help address their concern as soon as one becomes available
● Remind the customer that the CC member assigned to them may need to call them back
and likely be calling from a different number
● After taking detailed and relevant notes, escalate the case to the Customer Concern
team in CRM, detailing the customer’s concern(s)
● Demonstrate empathy, patience, and flexibility during phone calls, being able to work
comfortably with disgruntled customers and communicate with them effectively
● Work comfortably with all members of the Customer Concern Department for
adaptations and changes to the escalating system
● Work comfortably with members of other departments such as sales, billing, team
support, etc.
● Be willing to recommend changes and ideas for implementation as we work through the
new procedural system
● Have good deductive reasoning skills to know the appropriate party/ department to
escalate issues to
● Must be able to explain our ETA process and how to prepare the customer for their
dumpster delivery
General Responsibilities:
● Understand and embrace the company core values, mission and vision
● Contribute to a fast-paced, high-volume, fun, energetic environment
● Follow the rules and guidelines established by the management team
● Be aware of areas that may require improvement and work on them
● Be respectful to your teammates
● Arrive to work on time when you are scheduled
● Support your team members as necessary
● Show up everyday 100% engaged with a positive attitude
● Complete special assignments and other tasks as assigned
● Be in the ADR Office during scheduled work hours and meeting

Benefits Offered:
● 401k + Matching
● Dental/Vision Coverage
● Health Benefits
● Additional Coverage Options
● Paid Time Off
● Paid Holidays


Apply Today!


"We are proud to offer an awesome work environment"

Please Note All Positions:
Are Virtual
Require 3.0GHZ Processor or Higher
Require 16 GB RAM or Higher
Require 100/100 Internet Speed
Require Passing a Tech Test
Require Working On Zoom Throughout Your Day
Require Professionalism in our Digital Workplace


We are Proud to Employ and Serve Our Veterans

***Please Note That You Will Be Redirected Once You Submit Your Application. Please Complete Your Personality Assessment to Continue the Application Process and We Will Be in Touch Soon!***

Employee Reviews

You definitely feel like part of a family working here! The owners are always investing in the growth of the company and the growth of each employee as well. The roles vary, so a typical work day is dependent upon your specific position. We have a hashtag that we use consistently in group chats, which is #together because we believe we can accomplish anything, together.

Accepting a position at ADR is one of the best decisions I've ever made. I've worked at ADR for the last decade and I could not imagine working somewhere else. The leadership team is very encouraging and empowering. The team is awesome and feels like family. I love the flexibility of working remotely. The growth has us all excited for the future.

Affordable Dumpster Rental is an AWESOME place to work. They truly care about their employees and want to see everyone succeed.
With my time in the company, I have seen nothing but positive attitudes, willingness to work together, and a forward thinking mentality based on the happiness of their employees.

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