We're Hiring

Follow Up Specialist

We're Growing Our Family! Apply With Us Below and See What Makes Us Different!

Why ADR?

Are you ready to build your career with an established company with a history of success, who truly values each and every team member and is growing by 10X? Our people are of utmost importance to us and we are growing and investing in our team everyday. We have also launched our in-house University Training Center. We offer coaching to all staff to better equip them to shatter their goals!

At first glance, you might think, "a dumpster rental company"? Have you ever heard the phrase, "don't judge a book by its cover"? That phrase could not be more accurate with ADR. We are actually a sophisticated technology company who specializes in the equipment rental business. We have designed our own technology that allows our customers to quickly navigate inbound rental requests into onsite equipment rentals, with ease and a tech savvy process.

We have your back every step of the way and as a result, we seek highly motivated people who want to thrive, grow and have a career with an innovative and growing company. Our system continues to expand, very often by suggestions and ideas from our team members. Our collaborative leadership style is like no other. The growth potential at ADR is significant and the opportunity to grow is in your hands.

We are selective when it comes to growing our team, because we want the best of the best.

This is why you will experience several steps in our hiring process. Please be patient and trust, it is worth it, if you are asked to join our Team!

Job Perks:

Family Atmosphere

Health Care

401K with Matcing

Paid Time Off & Sick Time

Follow Up Specialist

Role:
The role of the Follow-Up Specialist is to get back to customers who have contacted Affordable Dumpster Rental and have yet to receive a reply from a team member for the matter. They ensure that all customers are reached out to and provide quality customer care and service in every interaction they have with customers. They provide solutions and make appropriate decisions based on the needs of the customer and our current business practices, policies, and procedures.
Specific Responsibilities:

● Follow-up with customers using courteous and efficient service to aid in converting that call into a sale
● Log all necessary details and information from the phone call with the customer into the company database
● Actively listen to what the customer is saying/needs and provide empathy and patience to their situation
● Effectively and efficiently navigate the company’s operating software program
● Spend approximately 25 minutes each day learning in GC University
● Understand and embrace the company’s core values and mission
● Work in a fast-paced, high volume, fun, energetic environment
● Follow the rules and guidelines established by the management team
● Bring a positive attitude to communication with both the customers and your coworkers
● Make an effort to identify and be aware of areas that may require improvement and work on them
● Be respectful to the time of your coworkers by arriving to your scheduled shift on time
● Support other team members as necessary
● Show up everyday 100% engaged in your area of responsibility
● Complete special assignments and other tasks as assigned
● Embrace and embody the company’s core values
● Work closely with both the sales team and the billing department to accurately and efficiently provide quality service to our customers
● Bring any concerns to the attention of the management team and any necessary other team leaders
● Keep organized, detailed notes for each call and order and comply to the best of your ability to any and all information requests from the chargeback and/or collections department
● In reference to due dumpsters

○ Researching and confirming container delivery date
○ Researching to be sure the customer hasn't reached out and it was inadvertently missed
○ Reaching out to overdue containers on site via phone and text, any container with declined days via phone call, billing days over allowance
○ Charging no more than once per week to each container
○ Finaling those who are declining and unresponsive

General Responsibilities:
● Understand and embrace the company core values, mission and vision
● Contribute to a fast-paced, high-volume, fun, energetic environment
● Follow the rules and guidelines established by the management team
● Be aware of areas that may require improvement and work on them
● Be respectful to your teammates
● Arrive to work on time when you are scheduled
● Support your team members as necessary
● Show up everyday 100% engaged with a positive attitude
● Ensure your teams software and hardware meet company requirements
● Complete special assignments and other tasks as assigned
● Be in the ADR Office during scheduled work hours and meetings
● Communicate positively and respectfully with everyone

Apply Today!

"We are proud to offer an awesome work environment"

Please Note All Positions:
Are Virtual
Require 3.0GHZ Processor or Higher
Require 16 GB RAM or Higher
Require 100/100 Internet Speed
Require Passing a Tech Test
Require Working On Zoom Throughout Your Day
Require Professionalism in our Digital Workplace

We are Proud to Employ and Serve Our Veterans

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What, if any, other roles are you interested in?

Customer Service Specialist

Team Support Specialist

Chargeback Specialist

Billing Specialist

If you are not sure, please click Career Opportunities in the top menu to read the roles & responsibilities of other positions!

Please Note That You Will Be Redirected Once You Submit Your Application. Please Complete Your Personality Assessment to Continue the Application Process and We Will Be in Touch Soon!

Employee Reviews

You definitely feel like part of a family working here! The owners are always investing in the growth of the company and the growth of each employee as well. The roles vary, so a typical work day is dependent upon your specific position. We have a hashtag that we use consistently in group chats, which is #together because we believe we can accomplish anything, together.

Accepting a position at ADR is one of the best decisions I've ever made. I've worked at ADR for the last decade and I could not imagine working somewhere else. The leadership team is very encouraging and empowering. The team is awesome and feels like family. I love the flexibility of working remotely. The growth has us all excited for the future.

Affordable Dumpster Rental is an AWESOME place to work. They truly care about their employees and want to see everyone succeed.
With my time in the company, I have seen nothing but positive attitudes, willingness to work together, and a forward thinking mentality based on the happiness of their employees.