We're Hiring

Quality Assurance Specialist

We're Growing Our Family! Apply With Us Below and See What Makes Us Different!

Why ADR?

Are you ready to build your career with an established company with a history of success, who truly values each and every team member and is growing by 10X? Our people are of utmost importance to us and we are growing and investing in our team everyday. We have also launched our in-house University Training Center. We offer coaching to all staff to better equip them to shatter their goals!

At first glance, you might think, "a dumpster rental company"? Have you ever heard the phrase, "don't judge a book by its cover"? That phrase could not be more accurate with ADR. We are actually a sophisticated technology company who specializes in the equipment rental business. We have designed our own technology that allows our customers to quickly navigate inbound rental requests into onsite equipment rentals, with ease and a tech savvy process. 

We have your back every step of the way and as a result, we seek highly motivated people who want to thrive, grow and have a career with an innovative and growing company. Our system continues to expand, very often by suggestions and ideas from our team members. Our collaborative leadership style is like no other. The growth potential at ADR is significant and the opportunity to grow is in your hands.

We are selective when it comes to growing our team, because we want the best of the best.

This is why you will experience several steps in our hiring process. Please be patient and trust, it is worth it, if you are asked to join our Team!

Job Perks:

Family Atmosphere
Health Care
401K with Matcing
Paid Time Off & Sick Time

Quality Assurance Specialist

The role of the Quality Assurance Specialist is to ensure that the different departments
and the employees within them are meeting set forth standards consistently. They are responsible
for aiding in optimizing procedures by identifying root causes of problems and creating creative,
implementable solutions. The Quality Assurance Specialist will work closely with the different
teams, but they will only be responsible for and tasked with observation and creation of
suggestions for improvement
Specific Responsibilities:

  • Be familiar with ADR’s work standards and standard operating procedures in order to
    ensure they’re being consistently met across departments in tasks such as, but not limited
    • Call flow through DialPad
    • Call quality scores and how they relate to other KPIs
    • Process and Procedures in CRM for all departments
      Information distribution and communication
    • Company documents storage and organization
    • Help with the efficiency of work flow of individual departments on their own as
      well as in conjunction with each other including, but not limited to:
      • Workflow and processes of the Billing, Team Support, Customer Service,
      • Hauler Liaisons, Collections, and Chargeback Departments
      • Marketing efforts including Google Ads
      • Analytics and other reporting tools
      • The Hiring and Onboarding Process
      • Training and Coaching
      • Games and activities to boost company morale
      • ADR Communication - Information Distribution + Newsletter
  • Help to ensure that everyone is logged into zoom correctly and logged into the ADR Zoom Office during working hours
  • When quality problems are encountered, analyze the situation in order to find the root
    cause that needs to be addressed and create a possible solution that can be implemented
  • Address and discuss any noticed issues and proposed solutions with management team
  • Correlate SQS with closing percentages, customer feedback surveys, and other KPIs
  • Develop and implement quality assurance policies and procedures
  • Create videos for ADRU as needed and aid in their organization on the platform
  • Work to improve the company’s overall efficiency
  • Keep an organized record of quality assurance activities
  • Aid in creation of training materials, operating manuals, and SOPs as needed
  • Contribute to design of Evaluation Programs
  • Provide coaching and development plans to team members for their aid and skill development
  • Monitor that quality assurance processes stay up to date with growth of the company
  • Document Quality Assurance activities
  • Work with Analytics and Marketing Departments on Pausing and Enabling Campaigns

General Responsibilities:

  • Understand and embrace the company’s core values, mission, and vision
  • Follow the rules and guidelines set forth by the management team
  • Be aware of and bring to the attention of management any areas that may be in need of improvement and focus on them
  • Be respectful of everyone’s time by beginning work at your scheduled time
  • Support your fellow team members as necessary
  • Arrive to work engaged and with a positive attitude
  • Aid in completion of special projects when requested should time allow

Benefits & Compensation

  • Compensation: Negotiable based on experience and tenure
  • Health Coverage
  • Vision/Dental
  • 401k + matching
  • Additional Aflac coverage options
  • Paid holidays
  • Paid Time Off

Apply Today!


"We are proud to offer an awesome work environment"

Please Note All Positions:
Are Virtual
Require 3.0GHZ Processor Higher
Require 16 GB RAM or Higher
Require 100/100 Internet Speed
Require Passing a Tech Test
Require Working On Zoom Throughout Your Day
Require Professionalism in our Digital Workplace

 We Are Proud to Employ and Serve Our Veterans

***Please Note That You Will Be Redirected Once You Submit Your Application. Please Complete Your Personality Assessment to Continue the Application Process and We Will Be in Touch Soon!***

Employee Reviews

You definitely feel like part of a family working here! The owners are always investing in the growth of the company and the growth of each employee as well. The roles vary, so a typical work day is dependent upon your specific position. We have a hashtag that we use consistently in group chats, which is #together because we believe we can accomplish anything, together.

Accepting a position at ADR is one of the best decisions I've ever made. I've worked at ADR for the last decade and I could not imagine working somewhere else. The leadership team is very encouraging and empowering. The team is awesome and feels like family. I love the flexibility of working remotely. The growth has us all excited for the future.

Affordable Dumpster Rental is an AWESOME place to work. They truly care about their employees and want to see everyone succeed.
With my time in the company, I have seen nothing but positive attitudes, willingness to work together, and a forward thinking mentality based on the happiness of their employees.

Quick & Reliable

We are available 24/7 email or telephone
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